Why would I want to enroll in Response Rewards?

As a small business enrolled in Response Rewards, you benefit by planning all or most of your energy use at times other than On-Peak hours. And if you can be flexible and reduce your energy use during Critical-Peak periods, you'll avoid the highest rates. Besides easing the load on the power grid, you get a great opportunity to lower your overall energy costs. We'll drop your Off-Peak and On-Peak rates. Most of the time, you'll be operating at a much lower rate.

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How high can the rate be during Critical-Peak?

The rate will be a set amount equal to about six times the On-Peak rate, or 10 times the Off-Peak rate.

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How many hours of Critical-Peak pricing will occur?

Critical-Peak accounts for a maximum of 150 hours, or roughly 3% or less of all hours you could be using energy in a year's time.

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How will I know when I'm entering a Critical-Peak period?

We will alert you via your pager, text messaging, cell phone and/or e-mail account, as well as send you a fax.

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How much notice will I receive when a Critical-Peak period is approaching?

In all cases, we will give you as much advance notice as possible, but your notice will never be less than one hour.

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How long will each Critical-Peak incident last?

From two to eight hours. And you'll be notified when a Critical-Peak period is ending, as well.

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Is there a fee for enrolling in Response Rewards?

No, Response Rewards is free.

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How long am I committed to the rate?

By enrolling, you agree to participate in Response Rewards for one year.

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