If your question is not answered here, or if you'd like more information, please contact us.

Can my meter be read on a weekend or holiday?
Yes, with our automated meter reading technology we read all electric and gas meters every day of the week, including holidays.

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Can I have my meter read at a specific time of day?
All electric meters are scheduled to be read at midnight on a daily basis. All gas meters are scheduled to be read at approximately 9 am daily. We do not have the ability to schedule readings at a specific time for specific customers.

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How much notice is required to obtain a reading?
We need at least 24 hours notice. If you need to have the reading taken on a Monday, please notify us by the preceding Friday.

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Do I need to be present at the time of a reading?
No, with our automated meter reading technology, you do not need to be present for us to read your meter.

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Is there a cost associated with opening a new account?
Typically, there is no cost associated with establishing service, but a security deposit may be billed in some cases. There may also be charges associated with unsealing a meter, or requests for work to be completed outside of our normal work hours - Monday through Friday, 8 am to 4:30 pm.

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Can I open a new account, even though I have a previous unpaid balance?
Yes. However, you may be required to submit and/or make payment arrangements on your previous unpaid account balance prior to establishing a new account.

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Can I receive my bill online?
Yes. The online billing option is gaining in popularity. This option is referred to as e-Bill Paperless Billing.

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Can I complete a moving request over the phone?
Yes. Please call 800-450-7260 for a residential move request. Commercial customers can call 877-444-0888.

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WEC Energy Group