Quick Payment FAQs
If your question is not answered here, or if you'd like more information, please contact us.
- What is Quick Payment?
- Why do I have to pay a service fee?
- How is the service fee calculated?
- How does Quick Payment by credit card, debit card or checking account differ from e-Bill or Automatic Payment?
- When will my payment show up on my WPS account?
- Is my information secure?
- Is there another way to pay immediately by credit card, debit card or checking account?
- Can a payment be made on a rotary or pulse phone?
- What credit cards does WPS accept?
- Why do I need an online profile before I can pay?
- Can I pay several different accounts?
- If I pay my home, cabin and rental property bill, am I charged a service fee for each account that I pay?
- How do I get a printed receipt?
- How will the charges show up on my credit card, debit card or bank statement?
- Can I make a payment on behalf of a friend or relative?
- Can non-sufficient funds (NSF) fees get charged?
- Can my payment exceed the bill amount, creating a credit on my account?
- What is Quick Payment?
- With Quick Payment, you can pay your WPS bill with your credit card, debit card or checking account.
- Why do I have to pay a service fee?
-
Your payment is processed by BillMatrix, a third-party company. A fee is passed to
BillMatrix, our 3rd party service provider, for the processing of your Quick
Payment. WPS does not receive any portion of this fee.
If WPS absorbed these fees, we would have to recover the charges, likely through our rates to customers. This would cause rates to increase. Since every customer may not want to use this service, we felt it would not be fair to spread out the charge to all customers. This approach is consistent with other utilities.
- How is the service fee calculated?
- Customers using this service will pay a fixed service fee based on the type of
account they are paying on.
Type of Account Service Fee Residential $3.95 Commercial $9.95
- How does Quick Payment by credit card, debit card or checking account differ from e-Bill or Automatic Payment?
- With Automatic Payment, customers still receive their
monthly billing statement through the mail. Payments are automatically deducted from
their bank account each month.
e-Bill provides customers with the ability to receive, view and pay their bill on-line each month. Customers can schedule the payment, or pay when it is most convenient for them.
- When will my payment show up on my WPS account?
- Quick Payments made before 12:00 p.m. (noon) CT on a regular business day will post to your account after 7:00 p.m. CT that same day.
- Quick Payments made after 12:00 p.m. (noon) CT on a regular business day, or on a weekend or holiday, will post the next business day at approximately 7:00 p.m. CT
- Is my information secure?
- Yes. All of the information you provide is sent to our Web server using Secure Sockets Layer (SSL) protocol and 128 bit encryption technology.
- Is there another way to pay immediately by credit card, debit card or checking account?
- You can also pay over the phone by calling us toll free at 800-450-7260.
- Can a payment be made on a rotary or pulse phone?
- No, the system requires a touch-tone phone. If you don't have a touch-tone phone, you can pay online, or make a payment by speaking with one of our customer service representatives.
- Why do I need an online profile before I can pay?
- An online profile is required to verify the identity of the person making the request. During the self-registration process, the user provides information that only the account user should have access to.
- Can I pay several different accounts?
- You can pay any accounts that you have added to your online profile.
- If I pay my home, cabin and rental property bill, am I charged a service fee for each account that I pay?
- The service fee is passed through on each transaction. If these accounts are billed separately you will pay a service fee for each account.
- How do I get a printed receipt?
- Print out the confirmation screen as a receipt for your records. It contains a confirmation number that you can reference if you have any problems with the payment.
- How will the charges show up on my credit card, debit card or bank statement?
- With credit card and debit card payments, there will be one charge with the total including your payment and service fee. With checking account payments, you will have two charges on your bank statement for each transaction. Your payment to WPS and the Bill Matrix service fee will be listed separately.
- Can I make a payment on behalf of a friend or relative?
- You can make a payment on behalf of another person only if their account is associated with your online profile. You can make a payment over the phone by calling 800-450-7260.
- Can non-sufficient funds (NSF) fees get charged?
- Yes. The same rules apply to checking account payments as a regular check. In fact, if you had a NSF with WPS in the past 12 months, and you want to pay online, you will only be allowed to pay by credit card.