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Frequently Asked Questions - Switching Suppliers
If your question is not answered here, or if you'd like further information,
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- Is there a charge to switch to another electric supplier?
- No, not if you stay with your electric supply provider for a year or the length
of your contract. Multiple switches made within a 12-month period may be subject to a
fee.
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- How many times can I switch?
- It depends on the contract you sign with an Alternative Energy Supplier. There
may be no time limit set. The time it takes to switch suppliers depends on when the
switch request is received, the validation of the switch request and scheduled meter
readings.
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- What other fees are involved?
- There may be a fee if your meter cannot be read for an extended period of time.
Additional fees may be charged for energy use information requested more than once a
year.
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- If I switch, will I continue to get just one bill for my electric services?
- No, you will receive two bills. One from your Alternative Energy Supplier for
your electric supply and one from Wisconsin Public Service for your electric delivery
service.
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- Do I have to switch?
- No. Wisconsin Public Service will continue to provide you service as long as
you want. You are not obligated to switch electric suppliers.
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- What are the advantages of switching?
- In the future as more supply options become available, customers may see some
savings on their electric supply costs if they switch to another supplier.
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- Can I switch via the Internet?
- No. At this time, switching via the Internet is not available.
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- Who can I switch to?
- Wisconsin Public Service is not aware of any
Alternative Energy Suppliers that are ready to serve customers at this time. We will
continue to contact suppliers to discuss their interest in serving customers in Upper
Michigan. There is a list of Alternative Energy Suppliers registered with the State
of Michigan on their web site at
www.michigan.gov/mpsc.
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- Can I switch back?
- Yes, you may switch back to another electric supplier if you are not under
contract. If you are under a contract, there may be some restrictions on your electric
supply rate options to switch back to your previous supplier.
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- How long will it take to switch?
- You can submit a switch request at any time. We are required to validate your
request in eight days and notify you when the switch date is set.
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