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Frequently Asked Questions - Switching Suppliers
- Is there a charge to switch to another electric
supplier?
- No, not if you stay with your electric supply
provider for a year or the length of your contract. Multiple switches made within
a 12-month period may be subject to a fee.
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- How many times can I switch?
- It depends on the contract you sign with an
Alternative Energy Supplier. There may be no time limit set. The time it takes
to switch suppliers depends on when the switch request is received, the validation
of the switch request and scheduled meter readings.
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- What other fees are involved?
- There may be a fee if your meter cannot be read
for an extended period of time. Additional fees may be charged for energy use
information requested more than once a year.
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- If I switch, will I continue to get just one bill
for my electric services?
- No, you will receive two bills. One from your
Alternative Energy Supplier for your electric supply and one from Wisconsin Public
Service for your electric delivery service.
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- Do I have to switch?
- No. Wisconsin Public Service will continue to
provide you service as long as you want. You are not obligated to switch electric
suppliers.
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- What are the advantages of switching?
- In the future as more supply options become
available, customers may see some savings on their electric supply costs if they
switch to another supplier.
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- Can I switch via the Internet?
- No. At this time, switching via the Internet is
not available.
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- Who can I switch to?
- Wisconsin Public Service is not aware of any
Alternative Energy Suppliers that are ready to serve customers at this time. We will
continue to contact suppliers to discuss their interest in serving customers in Upper
Michigan. There is a list of Alternative Energy Suppliers registered with the State
of Michigan on their web site at
www.michigan.gov/mpsc.
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- Can I switch back?
- Yes, you may switch back to another electric
supplier if you are not under contract. If you are under a contract, there may be
some restrictions on your electric supply rate options to switch back to your previous
supplier.
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- How long will it take to switch?
- You can submit a switch request at any time. We
are required to validate your request in eight days and notify you when the switch
date is set.
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