Frequently Asked Questions - Pipeline Awareness

What is the pipeline?

The pipeline is the delivery system through which several million cubic feet of natural gas travel to provide heat for more than 64 million customers all across The United States. The gas is extracted from the earth, fed into gathering lines, and transmitted into lines that bring the gas all over the country! Natural gas is brought to the gate stations of various utilities', where they feed it into gas mains, then to homes and businesses in your community via service lines.

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How do I locate a pipeline?

You can locate the pipeline or natural gas facilities in your community in two ways:

• Maps - Natural gas facilities are located underground in most rural and urban communities. You can access information about operators with pipelines in your area by logging onto the National Pipeline Mappings System at http://www.npms.phmsa.dot.gov.
• Pipeline Markers - We have installed above ground markers to indicate our pipeline locations. However, these markers do not indicate exact location and depth beneath the surface so you can call us at 800-450-7260 to inform us of any questions or concerns you may have about the pipeline.

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Can I plant trees or bushes, or place a structure on the pipeline easement?

Unfortunately, you cannot. In order to keep our pipelines well maintained and protect your safety, we must have clear access to the pipeline right-of-way. The area on either side of the pipeline must be clear of trees, plants, sheds, and other structures.

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What if I need to dig near or around the pipes?

You are required by law to call a One Call Center at least two business days before you dig or excavate. The utilities will then mark underground pipes at your site for free. Once the underground facilities are marked, you are required to follow established guidelines while digging to prevent striking them.

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How do I know if a pipeline is damaged?

Because natural gas is colorless and odorless, we add an odorant called mercaptan. By odorizing it, you can more easily identify a leak and notify us. If you observe any of the following signs, you likely have a damaged pipeline and should contact us immediately:

• A strong gas odor
• A blowing or hissing sound from under ground natural gas facilities or pipes
• Dirt blowing into the air or water bubbling
• Grass, plants, or bushes turning brown over natural gas facilities
• Fire coming out of the ground.

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