Customer Service

Wisconsin Heating Energy Assistance Program

Wisconsin Heating Energy Assistance Program

Payment Arrangements


More people may now qualify for WHEAP

The state of Wisconsin has announced changes in income guidelines for the Wisconsin Home Energy Assistance Program (WHEAP), making it possible for more people to qualify for help paying their energy bills. Apply early to make sure you don't miss out on your benefits.

Until recently, the income of households hoping to qualify for WHEAP assistance was based on federal guidelines, with income over a three-month period not to exceed 150% of the poverty income level. Starting with the 2009 heating season, federal guidelines are dropped and income-qualification will now be based on 60% of state median income level over the same three-month period.

For limited-income families in Wisconsin, that means being allowed to claim as much as 35% more income, without jeopardizing the chance to qualify for assistance.

Who's Eligible

You may qualify for assistance if your gross income for the last three months is less than the amount shown below for your family size.

Household Size 60% of State Median Income
1 $5,859.00
2 7,661.00
3 9,464.00
4 11,267.00
5 13,069.00
6 14,872.00
7 15,210.00
8 15,548.00

For each additional person, add $1,350.

A few notes about WHEAP energy assistance:

In addition to energy assistance, WHEAP provides the following assistance programs:

Winter Weatherization Program

In these difficult economic times, improving your home's energy efficiency can make a big difference. If you meet WHEAP income eligibility guidelines, you may also qualify for assistance in caulking, weather-stripping and insulation.

Focus on Energy

If you're interested in finding out about additional assistance programs available to Wisconsin residents, contact Focus on Energy at 800-762-7077 or visit www.focusonenergy.com.

County Agency Telephone Number
Brown Integrated Community Solutions 920-498-3737
Calumet Dept. of Human Services 920-849-1622
Door Door County Job Center 920-743-7273
Florence Dept. of Human Services 715-528-3475
Fond du Lac Energy Services, Inc. 800-506-5596
Forest NEWCAP 715-478-3871
Kewaunee Dept. of Human Services 920-388-3777
Langlade Dept. of Human Services 715-627-6500
Lincoln Dept. of Human Services 715-536-6200
Manitowoc Dept. of Human Services 920-683-2888
Marathon Energy Services, Inc. 715-842-3111
Marinette Dept. of Human Services 715-732-7740
Oconto Dept. of Human Services 920-834-7000 or 920-834-7038
Oneida Dept. of Human Services 715-362-5695
Outagamie Energy Services, Inc. 800-506-5596
Portage Energy Services, Inc. 715-344-5999
Shawano Dept. of Human Services 715-526-4740
Sheboygan Dept. of Human Services 920-459-3207 or 800-596-1919
Vilas Dept. of Human Services 715-479-3668
Waupaca Energy Services, Inc. 800-922-2393
Winnebago Energy Services, Inc. 800-506-5596
Tribal
Lac du Flambeau Tribal Office 715-588-4235
Potawatomi Tribal Office 715-478-7206
Mole Lake/Sokaogon Chippewa Tribe 715-478-7600
Oneida Nation Social Services 920-490-6800 or 888-216-3216

Contact Us

WPS wants to help you lower your monthly energy bills — and we can do that by showing you how to use less energy without giving up any of your comfort or conveniences. We encourage you to enroll in Budget Billing, which spreads your energy charges out evenly over 12 months, helping you better manage energy costs. If you think you may experience payment difficulties this winter, call us early at 800-450-7260, so we can help.