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Frequently Asked Questions - e-Bill Paperless Billing
If your question is not answered here, or if you'd like further information,
please contact us.
For additional topics, please visit the following Frequently Asked Questions:
- What is e-Bill?
- e-Bill is an electronic billing and payment option that eliminates your paper bill
altogether. Bills are electronically created and delivered over the Internet. Electronic
payments are then generated directly from your bank account. It is safe, convenient, and
offers you the flexibility to manage your bills at any time and from anywhere.
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- How does e-Bill work?
- After you've enrolled in e-Bill, your bills will be created and sent electronically.
You will no longer receive a paper bill! You'll then receive e-mail notifications when your
bill is available online. You'll need to login to our secure Web site with your username and
password. When you wish to make your payment, the electronic payments are generated directly
from your bank account on the date that you specify.
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- How do I sign up?
- Signing up is simple, just visit e-Bill Paperless Billing
and click "View and Pay e-Bills." All you need is the customer name, account number and
e-mail address for us to provide the highest quality of service and security. The last 4
digits of your social security number are requested, but not required.
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- Why should I choose e-Bill over the QuickCheck automatic payment plan and paper bill?
- e-Bill is a bill delivery and payment option. QuickCheck is a payment option only.
Both options enable you to have your bank release a payment on a date that you specify. The
advantage of e-Bill, is that it provides you the ability to change your payment date monthly
to fit your cash flow. You can pay your bill when it works best for you, without having to
contact anyone at the bank. Just change the scheduled payment date for your e-Bill
online.
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- How much will this program cost me?
- e-Bill is FREE when paying your WPS bill.
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- Why does WPS offer e-Bill?
- e-Bill is simply a more cost-effective way of doing business. Plus, it's fast,
convenient and earth-friendly.
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- What are the benefits of using e-Bill?
- e-Bill is convenient, fast, easy and earth-friendly. It's simply a greener way to
pay your WPS bill.
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- What are my e-Bill payment options?
- You can choose to pay your e-Bill manually or schedule Auto-payments. When paying manually, each month you must log in and select the date that you want your payment posted to your WPS account. You can choose to pay immediately or schedule your payment for a future date. Scheduled payments can be made and canceled up to 1-2 business days before the payment due date. Please be sure to schedule your payment prior to 3 p.m. CST at least one business day before your due date. When paying with Auto-payments, you schedule your payments in advance to be automatically deducted from your checking or money market account each month. You can choose to have your bill paid as soon as it arrives or on your bill due date.
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- Will I still receive my monthly bill inserts and Customer Connection?
- Yes, a link to your monthly inserts is included at the top of your e-Bill.
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- Do I need to back up my billing and payment information on my computer?
- Your e-Bills are available online for up to 13 months.
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- I stopped getting e-mail reminders. What should I do to start receiving them again?
- If you didn't change your e-mail address, check your spam folder. Occasionally,
messages are flagged as spam by e-mail service providers. If this happens, you may want
to add us to your address book (Wisconsin.Public.Service@wps.ebillservice.net). Please check
your e-mail program for more details about managing spam.
Verify your e-mail address is correct.
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- I have a new e-mail address. What do I need to do?
- Click on the "Update e-Bill E-mail Address" link on your Bill Summary page.
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- Will my financial information be secure?
- To ensure your privacy and security, CheckFree uses the strongest type of encryption used on the Web, which is a 128-bit SSL (secured sockets layer).
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- What if I have multiple accounts?
- If you have multiple accounts, you will need to enroll each account separately in e-Bill. Enroll your first account by selecting the account on the e-Bill Enrollment page. After successfully enrolling, you will be taken to the Bill Summary page. This page will provide a summary of your e-Bills for all enrolled accounts. To enroll another account in e-Bill, click the Enroll link at the bottom of the Bill Summary page and select another account. You will receive an e-mail each month for each account enrolled in e-Bill.
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- How do I cancel e-Bill?
- Click on "Enroll or Un-enroll Accounts in e-Bill," then "Un-enroll."
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- I'm already on e-Bill. Why do I have to accept terms and conditions again?
- We've recently made improvements to e-Bill based on customer feedback, and want you to be aware of the changes.
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- Am I eligible for e-Bill?
- The majority of WPS residential, farm and business accounts are eligible for e-Bill. You will be notified upon enrollment if your are not eligible.
Not eligible: Loans, insurance accounts and enerlink billed customers
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- How long will it take for an e-Bill payment to process?
- Your e-Bill payment will be withdrawn on the date you specify and will be applied to your WPS account the next Federal business day if payment was made prior to 3 pm CST. If after 3pm CST, it will be applied in 2 business days.
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- How do Auto Payments work?
- Auto-payments can be set up using your checking or money market account. You select if you want your payments to be processed on the day your bill arrives or your bill due date. Auto-payments will take effect with the next bill cycle.
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- When can I start paying my e-Bill?
- You can schedule a payment the same day you enroll. No need to wait for your first e-Bill!
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- What if I'm already enrolled in QuickCheck?
- When you enroll in e-Bill, you will be removed from our QuickCheck plan as of your next bill. Your current bill will still be paid through QuickCheck. You can then choose to take advantage of e-Bill's Auto Payments option for all future bills.
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- What happens if my e-Bill payment is returned from my bank?
- e-Bill payments made with insufficient funds will be subject to our standard NSF processing fee.
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- What if a payment does not arrive as scheduled?
- You will not be responsible for any late payment related charges (up to $50) should a payment arrive after its due date.
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- How many payments can I make on my account?
- For your security, only 3 payments per account are allowed within a 14 day window.
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- Are my payments guaranteed?
- You can be assured that your electronic payments are safe and reliable. If you suspect fraud, simply notify us within 2 business days of the transaction and your liability will be no more than $50.
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- Why do I need to accept the terms and conditions to sign up for e-Bill?
- We are legally required to provide the terms and conditions, because they contain the limitations and liabilities for all parties involved. It is important to understand the terms and conditions of the program, since you are giving us permission to debit your account for payments and suppress paper billing.
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