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Frequently Asked Questions - I'm Moving
If your question is not answered here, or if you'd like further information,
please contact us.
For additional topics, please visit the following Frequently Asked Questions:
- Can the meter be read on a weekend or holiday?
- Yes, with our automated meter reading technology, we read all electric and gas
meters every day, including weekends and holidays.
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- Can I have the meter read at a specific time of day?
- All electric meters are scheduled to be read at midnight on a daily basis. All
gas meters are scheduled to be read at approximately 9am daily. We do not have the
ability to schedule readings at a specific time on a customer by customer basis.
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- How much notice is required to obtain a reading?
- We will need at least a 24-hour notice. If you need
to have the reading taken on a Monday, please notify us by the preceding Friday.
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- Do I need to be home at the time of a reading?
- No, with our automated meter reading technology, you do not need to be home
for us to read the meter.
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- Is there a cost associated with opening a new account?
- Typically, there is no cost associated with
establishing service. There may be charges associated with unsealing a meter, or
requests for work to be completed outside of our normal work hours - Monday through
Friday, 8am to 4:30pm.
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- Can I open a new account, even though I have a previous unpaid balance?
- Yes, we will not deny new service. When a previous
unpaid balance exists, we will discuss a payment plan with you.
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- Can I sign up for the Budget Billing payment plan at
the time that I request a new account?
- Yes, in most cases. We will review the last 12
months of actual usage and provide you with a quote for your monthly average. If you
are moving to a recently built home we will ask you several questions about the
home to obtain an appropriate usage estimate.
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- Can I receive my bill online?
- Yes. The online billing option is gaining in popularity. This option is referred
to as e-Billing. We have contracted with
CheckFree, an Internet leader in online billing, to provide you with the opportunity to
pay online.
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- Can I complete a moving request over the phone?
- Yes. Please call 800-450-7260.
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