Home Page >
Customer Service >
I'm Moving >
Frequently Asked Questions - I'm Moving
Following are the answers to some questions that are asked quite often.
If they don't hit on what you need to know, or if you'd like further information,
contact us.
- Can the meter be read on a weekend or holiday?
- Yes, with our automated meter reading technology, we read all electric and gas
meters every day, including weekends and holidays.
Back to Top
- Can I have the meter read at a specific time of day?
- All electric meters are scheduled to be read at midnight on a daily basis. All
gas meters are scheduled to be read at approximately 9am daily. We do not have the
ability to schedule readings at a specific time on a customer by customer basis.
Back to Top
- How much notice is required to obtain a reading?
- We will need at least a 24-hour notice. If you need
to have the reading taken on a Monday, please notify us by the preceding Friday.
Back to Top
- Do I need to be home at the time of a reading?
- No, with our automated meter reading technology, you do not need to be home
for us to read the meter.
Back to Top
- Is there a cost associated with opening a new account?
- Typically, there is no cost associated with
establishing service. There may be charges associated with unsealing a meter, or
requests for work to be completed outside of our normal work hours - Monday through
Friday, 8am to 4:30pm.
Back to Top
- Can I open a new account, even though I have a previous
unpaid balance?
- Yes, we will not deny new service. When a previous
unpaid balance exists, we will discuss a payment plan with you.
Back to Top
- Can I sign up for the Budget Billing payment plan at
the time that I request a new account?
- Yes, in most cases. We will review the last 12
months of actual usage and provide you with a quote for your monthly average. If you
are moving to a recently built home we will ask you several questions about the
home to obtain an appropriate usage estimate.
Back to Top
- Can I receive my bill online?
- Yes. The online billing option is gaining in
popularity. This option is referred to as e-Billing. We have contracted with Check-Free,
an Internet leader in online billing, to provide you with the opportunity to
pay online.
Back to Top
Additional Frequently Asked Questions:
