Customer Service

Wisconsin Public Service Corporation ("WPSC")
Terms of Web Site Use

(Revised February 5, 2003)

PLEASE NOTE: By using this Web site, you will be accepting these terms of use. If you do not accept these terms, please do not use this Web site.

Please check the Terms of Use frequently for amendments and revisions. The most up-to-date version will always be available for review on WisconsinPublicService.com ("the Web site" or "the site"). The amendments will become effective at the time they are posted on the Web site. Your continued use of the Web site after amendments are posted will constitute your acceptance of such amendments.

We may modify or discontinue any aspect or component of the Web site at any time. If you breach any of these Terms of Use, we can terminate your right to use the Web site. Upon termination, you agree to immediately delete or destroy any downloaded or printed material obtained from the Web site.

Content

We provide a variety of information and services to our customers through the Web site. You may use the Web site solely for your own residential, business or informational purposes and pursuant to these Terms of Use; you may not use the Web site for the purpose of competing with WPSC. You may view and download material displayed on the Web site, provided that you retain all copyright, trademark, and other proprietary notices displayed on the materials.

While using the Web site or any service, you may not:

  1. retransmit, republish, distribute, reuse, resell, repost, re-engineer, or make multiple copies of the Web site or any portion thereof without WPSC's prior written consent;
  2. upload, post, publish, transmit, reproduce, or distribute through the Web site any material that infringes any third party's copyright, patent, trademark, service mark, trade dress, trade secret, or other proprietary rights, or which violates any contractual, fiduciary, or judicially-imposed nondisclosure obligations;
  3. engage in conduct, during use of the Web site, that is unlawful, threatening, harassing, abusive, fraudulent, defamatory, libelous, or invasive of the privacy or publicity rights of others;
  4. upload, post, publish, transmit, reproduce or distribute through the Web site any material that contains advertising solicitations, bulk unsolicited e-mails or spam, chain letters, pyramid opportunities, or offers for the sale of goods or services;
  5. upload, post, publish, transmit, reproduce, or distribute through the Web site, or place any links on the Web site to, any material that is vulgar, obscene, profane, hateful, sexually explicit, or otherwise objectionable;
  6. alter, interfere, or disrupt the content or functioning of the Web site or WPSC's service, including but not limited to uploading, posting, or transmitting any material that (a) contains viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines that damage, interfere with, capture, intercept, or expropriate the Web site or any data contained therein; or (b) disproportionately burdens the operation of the Web site;
  7. use the Web site to gain unauthorized entry or access to other computer systems or networks;
  8. "mirror" the Web site or any of its content on any other server without the express prior written permission of WPSC;
  9. impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity, forge headers or otherwise manipulate identifiers in order to disguise the origin of any content that you post, or otherwise transmit to us via the Web site; or
  10. upload, post, publish, transmit, reproduce or distribute through the Web site any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law, regulation, or government order.

The Web site and any content, information, software, functions, and applets provided on or through the Web site are made available on an "as is" and "as available" basis. WPSC does not warrant that the Web site or any content or service provided in connection with the site will be timely, secure, uninterrupted, or error-free, or that defects in the Web site or in any content or service provided on or through the Web site will be corrected.

WPSC will not be responsible for errors, omissions, interruptions, deletions, defects, or delays in the operation or transmission of the Web site or any services or related content, for communication line failures, or for computer viruses associated with the operation of the Web site. WPSC makes no warranty regarding any information made available through or on the Web site.

WPSC MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE WEB SITE, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEB SITE IS AT YOUR SOLE RISK.

Creating an Online Profile

The Web site offers our customers a variety of functions and services. Many of the services use personal and customer account information. To protect your privacy, we may require that you establish an online profile. We reserve the unqualified right to:

  1. accept or decline an application to create an online profile;
  2. terminate any online profile; and to
  3. discontinue the provision of any service related to such an online profile.

When creating an online profile, you will either designate or receive a username and password that you can use to establish your identity when you sign in for and use certain services. You agree:

  1. to provide accurate and complete information when opening an online profile;
  2. to update your information as necessary so that it remains accurate and complete; and
  3. not to impersonate any other person, operate under an alias, or otherwise conceal your identity.

The right to use the services and functions of an online profile on the Web site is limited to you as the party enrolling and those authorized persons to whom you give your password. You are responsible for safeguarding your username and password and agree to hold WPSC harmless from any claims resulting from improper use of your password. You agree to be responsible for all acts or omissions with respect to access to or use of an online profile by any person using your password. Please contact WPSC immediately if you believe that the security of your username or password has been compromised.

Information collected from you on the Web site (including information about your online profile and customer account) is subject to our Web site Privacy Policy.

e-Bill through CheckFree

Some customers of WPSC are able to pay their energy bills online by using the electronic bill payment service offered through CheckFree Services Corp. ("CheckFree"). While using the service, you will actually be on CheckFree's servers and will not be on the WPSC Web site. As a result, your use of the service will be subject to CheckFree's terms of use, and use of your personal information will be subject to CheckFree's privacy policy. You should review both carefully before signing up for e-Bill, as WPSC's Terms of Use do not apply to the service and WPSC is not responsible for the functionality or security of the service.

Copyrights

All content on the Web site, including all text, graphics, artwork, logos, buttons, icons, images, audio clips, video clips, software, and code, is the copyrighted property of WPSC or other content suppliers and is protected by U.S. and foreign copyright laws and international conventions. Any unauthorized use of materials on the Web site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations or statutes. Except as allowed in these Terms of Use, such content may not be reproduced, modified, edited, distributed, republished, downloaded, displayed, posted, sold, or transmitted (in whole or in part) in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or otherwise, without the express prior written permission of WPSC or the other copyright owner, as the case may be.

Trademarks

The trademarks, service marks, logos, graphics, page headers, button icons, scripts, domain names, URLs, and other identifiers ("Trademarks") used and displayed on the Web site are registered and unregistered Trademarks of WPSC and others in the United States and other countries. No display or use of such Trademarks may be made without the express prior written permission of WPSC or other Trademark owner, as the case may be. You may not use any meta tags or any other "hidden text" using WPSC's name or Trademarks without the express prior written permission of WPSC.

Links and Third-Party Web sites

The Web site may display links to other Web sites or electronic services sponsored by third parties. If you click on one of these links, you will leave the Web site and go to the site of a third party. In addition, if you request certain content appearing on the Web site, you may be taken to a third party's site that is hosting the content. In some cases, the third party's content may be "framed" in such a way that it appears you are still on the Web site. WPSC is not responsible for the content or operation of third-party Web sites or electronic services reached by virtue of such links or content, and the presence of such links or content does not imply that WPSC endorses or is affiliated with such Web sites, services, or third parties, or any services or products offered therein or thereby.

SSL and Encryption

The process of logging on that requires usernames, passwords, or any personal information that you enter in fields or forms is secured using an industry standard security technology known as Secure Sockets Layer ("SSL"). By using SSL, we attempt to safeguard the confidentiality of your username, password, and other personal information. For SSL to work, your browser must be capable of supporting ssl; please check with your browser manufacturer for details.

Encryption is the process of converting information into a more secure format for transmission. The plain text is converted to scrambled code while being transmitted, and then decrypted back to plain text at the receiving end of the transmission.

Currently there are 2 levels of encryption generally available in web browsers: 40-bit encryption, and 128-bit encryption. The 128-bit browser offers the highest level of encryption generally available in North America today and provides the best protection when transmitting confidential data over the Internet.

Liability

WPSC, ITS AFFILIATES OR SUBSIDIARIES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS, WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM LOST DATA, LOST PROFITS, OR COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS OR SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE WEB SITE OR ANY OF THE SERVICES AVAILABLE ON OR THROUGH THE WEB SITE.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

You agree to defend, indemnify, and hold harmless WPSC, its affiliates and subsidiaries, and their officers, directors, employees, agents, successors, or assigns from any and all claims, liabilities, costs, and expenses (including reasonable attorneys' and experts' fees) arising in any way from your use of the Web site or the placement or transmission of any message, information, software, or other materials or content on or through the Web site by you or users of your online profile or related to any violation of these Terms of Use by you or users of your online profile.

The Terms of Use state the entire agreement between you and WPSC relating to your use of the Web site, and all prior and contemporaneous agreements and understandings relating to the subject matter of these Terms of Use are superseded by and merged into these Terms of Use. These Terms of Use may not be amended, except by WPSC, as provided at the beginning of these Terms of Use.

Suggestions

It is WPSC's policy NOT to accept or consider any creative ideas, suggestions or other materials other than those that are specifically requested by WPSC. If, despite our request that you do not send us any creative materials, you send us creative suggestions, ideas, notes, drawings, concepts, or other information (collectively, the "Information"), the Information shall be deemed, and shall remain, the property of WPSC. None of the Information shall be subject to any obligation of confidentiality on the part of WPSC. WPSC shall not be liable for any use or disclosure of any Information.

Children

Although WPSC does not specifically seek to obtain any information from children, we do not restrict children from visiting the Web site. We urge children only to give us any information after getting permission from their parents. In some cases, there are age limits for certain contests and give-aways. More details are provided in the contest areas.

This agreement and the terms for the use of the Web site shall be governed and construed in accordance with the laws of the state of Wisconsin, without giving effect to any principles of conflicts of law. The terms of this agreement shall remain in effect until such time that they may be updated.