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Emergency Procedures

Please call us immediately if you think you may have a natural gas leak or electric emergency.

• 24-Hour Natural Gas Emergencies: 800-450-7280
• 24-Hour Electric Emergencies: 800-450-7240

• Natural Gas Leaks and Fires
• Carbon Monoxide Emergencies
• Electrical Shocks and Fires

Natural Gas Leaks and Fires

Natural gas has a distinct, pungent odor so it is easy to detect. Leaking gas can cause an explosion and fire.

If you smell natural gas:

• Get everyone out of the house right away.
• DO NOT use the telephone, a flashlight or any electrical switches.
• GO to a neighbor's house and call the gas company immediately.

If there is a fire:

• Get everyone out of the house right away.
• Go to a neighbor's house and call 911
• If the fire is small, an adult can try using an all-purpose fire extinguisher. Never put water on an electrical fire. If you can't quickly extinguish the fire, get out and call 911. Do not try to extinguish a large fire.

If you have to call 911, remember to give your name and address, and speak clearly. Tell the operator what's wrong. Stay on the phone. The operator will tell you what to do.

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Carbon Monoxide Emergencies

Carbon monoxide is a dangerous gas produced when heating systems are not working correctly. You can't smell, taste or see carbon monoxide. That makes it very dangerous. Carbon monoxide can build up inside a house because of incomplete combustion and cause severe sickness and even death.

If the carbon monoxide detector alarm goes off:

• Get everyone out of the house into fresh air right away.
• GO to a neighbor's house and call 911
• If you have headaches or feel sick, seek medical help at once.

If you have to call 911, remember to give your name and address, and speak clearly. Tell the operator what's wrong. Stay on the phone. The operator will tell you what to do.

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Electrical Shocks and/or Fires

Used the right way, electricity is safe. But used in the wrong way, electricity can cause a shock. A shock is when home electricity flows through a person or animal, and can cause serious injury and even death.

If someone is shocked:

• DO NOT touch the person.
• If possible, unplug the appliance that is causing the shock.
• Call 911 immediately.

If there is a fire:

• Get everyone out of the house right away.
• GO to a neighbor's house and call 911.
• Never put water on an electrical fire.

If you have to call 911, remember to give your name and address, and speak clearly. Tell the operator what's wrong. Stay on the phone. The operator will tell you what to do.

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