Wisconsin Public Service
Delivering safe and reliable energy to Wisconsin and Upper Michigan
Gas odor or damaged gas lineLeave area immediately and call:800-450-7280
Carbon monoxideLeave building and call:911
Power outageCheck status or report online800-450-7240
Downed power line911 or 800-450-7240
Wisconsin Public Service (also referred to as "we" or "us") is
concerned about preventing unauthorized disclosure of customer information.
We understand the importance you place on the privacy and security of information
that personally identifies you or your account information. We refer to this
information as "personal information." We want you to know what personal
information we collect and how we use it. We have therefore adopted the
have any questions about our policy after reading it, please
check this policy frequently, as we may amend it from time to time to reflect
changes in our services and our policies relating to customer information.
Amendments will become effective at the time they are posted on our website.
If you register for online access to access various services related to your
residential account or other applications involving your business account on
the website, you may be asked to submit personal information such as
your account number, name, last 4 of SSN/FEIN and
email address. You may also be asked to submit additional personal information
or financial information to use specific services. We will protect all
information that you provide us on the website, as set forth below:
We try to ensure that the personal information we maintain about
you is accurate, current and complete. If you discover that your
personal information is incorrect, not current or incomplete, you
should update your online profile.
Once you have logged in using your online profile, any account
information that you enter or that is displayed in your browser
window is secured using an industry standard security technology
known as Secure Socket Layer ("SSL"). By using SSL, we attempt to
safeguard the confidentiality of your personal and financial information.
Your browser must be capable of supporting SSL; please check with
your browser manufacturer for details.
We do collect information about the website use, such as the number
of visitors to the website and the number of users that click on
certain links or services. For some applications, we link usage information
with the particular customer visiting the website. We use industry
standard software to create summary statistics of the usage data we
collect, which may then be used to highlight what our visitors find
interesting, to improve our website design specifications, to identify
system performance issues, and for other internal purposes.
An Internet Protocol ("IP") address is a number that is automatically
assigned to your computer every time that you browse the Internet. When
you visit the website, our servers log your current IP address. We may
use your IP address to help diagnose problems with our servers and to
administer our website. Data gathered from logging your IP address is
not tied to your personal information and is not used to identify you.
Cookies are small text files placed on your computer's hard drive by
Web page servers. When you visit the website, our server may create
"session" cookies, making it more convenient for you to use our site by
verifying when you travel from page to page that you have signed up with
our online services.
These technologies help us better understand user behavior, tell us which parts of our website
people have visited, and facilitate and measure the effectiveness of advertisements and
WPSC and our partners also use
cookies and other technologies to remember personal information when you use our website and
applications. Our goal in these cases is to make your experience with WPSC
more convenient and personal.
As is true of most websites, we gather some information automatically and store it in log files.
This information includes Internet Protocol (IP) addresses, browser type and language, Internet
service provider (ISP), referring and exit pages, operating system, date/time stamp, and
clickstream data. We use this information to understand and analyze trends, to administer
the site, to learn about user behavior on the site, and to gather demographic information
about our user base as a whole.
In some of our email messages, we use a "click-through URL" linked to content on the
WPSC website. When customers click
one of these URLs, they pass through a separate web server before arriving at the destination page
on our website. We track this click-through data to help us determine interest in particular topics
and measure the effectiveness of our customer communications. If you prefer not to be tracked in
this way, you should not click text or graphic links in the email messages.
While browsing the website, you may encounter hypertext links to
other websites operated by third parties. These other websites may
send their own cookies to you, log your IP address, and otherwise
collect data or solicit personal information.
We do not control
and are not responsible for what third parties do in connection
with their websites, or how they handle your personal information.
Please exercise caution and consult the privacy policies posted
on such websites for further information.
If you have any questions about this policy, please
App Terms and Conditions and continue to apply when using the MOBILE APP.
You can close your MOBILE APP account by deleting it from your mobile device.
You can deactivate these messages at any time by changing the notification settings on your device (iOS).
We use industry standard physical, technical and administrative security measures and safeguards to protect the
confidentiality and security of your personal information. However, since the Internet is not a 100% secure
environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us.
There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of
any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of
your login information. Please note that e-mails and other communications you send to us through WPSC are not
encrypted, and we strongly advise you not to communicate any confidential information through these means.
For security purposes and to ensure that the services available through our MOBILE APP Site remain available
to all users, our MOBILE APP Site may employ industry-standard methods to monitor network traffic to identify
unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to
upload or change information on our MOBILE APP Site are strictly prohibited and may be punishable under the
Computer Fraud and Abuse Act of 1986 and the National Infrastructure Protection Act.