Beware of Scammers

Watch out: Scammers may try to scare you into giving them money by pretending to be from WPS. Don't be a victim. If you think a scammer is targeting you, call us at 800-450-7260. If you fall victim to a scam, report the theft to your local police.

Beware of these common scams:

Phone scams

This is the most common scam. A caller may:

  • Pretend to be from WPS. They may even manipulate caller ID to display "WPS" or use a recording that sounds like it's from us.
  • Threaten to turn off your power or natural gas in a short amount of time.
  • Demand immediate payment — often by prepaid debit card or unusual payment method such as Bitcoin.

Door-to-door scams

If someone comes to your door claiming to be from WPS, ask for identification. It's not rude, it's safe.

Here's how to tell a real WPS employee or contractor from a fake one.

  • An employee or contractor will readily prove their identity. An imposter won't.
  • An employee or contractor will wear a photo ID with their name and company logo.

What you can do to stop scams

  • Hang up. If you have any doubts about a call, hang up and call us. If it is a real call, we won't be offended. We can verify your payment status and check on your account anytime.
  • Get it in writing. We typically contact you several times via mail about past-due bills before service is shut off — not by a phone call the same day.
  • Know your options. We provide many payment options and never require use of a prepaid debit card or unusual payment method.
  • Report it. Contact local authorities and us to report a theft or attempted theft. Complete a Green Dot MoneyPak refund request to try to stop your money from being transferred.
  • Keep others safe. Share these tips with neighbors, family and friends.

Customer service: 800-450-7260