The Winter Protection Plan (WPP) protects both seniors and low-income customers from service disconnection and high energy bill payments during the winter months (Nov. 1 to March 31).
You qualify for the plan if you meet any of the following requirements:
- Are age 65 or older
- Receive Department of Health and Human Services cash or food assistance, or Medicaid
- Have a household income at or below 150 percent of federal poverty level guidelines
Eligible seniors participating in WPP are not required to make specific payments during the heating season.
Eligible low-income customers who participate in WPP need to make monthly payments equal to 7% of their estimated annual bill, November through March, to avoid service disconnection during that time.
At the end of the protection period, both low-income and seniors must pay off any money owed in installments between April and November.
For more information or to apply, call us:
800-450-7260
Income Guidelines (2025 - 2026)
| Number of Exemptions |
150% of Federal Poverty Guidelines Maximum Annual Income |
| 0-1 |
$23,475 |
| 2 |
$31,725 |
| 3 |
$39,975 |
| 4 |
$48,225 |
| 5 |
$56,475 |
| 6 |
$64,725 |
| 7 |
$72,975 |
| 8 |
$81,225 |
| Add $8,250 for each additional exemption |
