Wisconsin Public Service
(“The Company” or “We”)
Note: By using the MyMeter tool on this website, you will be accepting these terms and conditions. If you do not accept these terms, do not use the MyMeter tool.
Please check the terms and conditions frequently for amendments and revisions. The most up-to-date version will always be available for review on mymeter.wecenergygroup.com (“the website” or “the site”). The amendments will become effective at the time they are posted on the website. Your continued use of the website after amendments are posted will constitute your acceptance of such amendments.
We may modify or discontinue any aspect or component of the MyMeter tool on this website at any time. If you breach any of these terms and conditions, we can terminate your right to use the website. Upon termination, you agree to immediately delete or destroy any downloaded or printed material obtained from the website.
Content
We provide a variety of information and energy data functionality to our customers through a voluntary tool and portal known as MyMeter. You may use MyMeter solely for your own residential, business or informational purposes and, pursuant to these terms and conditions, you may not use MyMeter for the purpose of competing with the Company in its provision of utility services. You may view and download material displayed on the MyMeter website provided that you retain all copyright, trademark and other proprietary notices displayed on the materials.
While using the MyMeter website or any service, you may not:
- Retransmit, republish, distribute, reuse, resell, repost, re-engineer or make multiple copies of the website or any portion thereof without prior written consent from the Company.
- Upload, post, publish, transmit, reproduce or distribute through the website any material that infringes any third party’s copyright, patent, trademark, service mark, trade dress, trade secret or other proprietary rights, or which violates any contractual, fiduciary or judicially imposed nondisclosure obligations.
- Engage in conduct, during use of MyMeter that is unlawful, threatening, harassing, abusive, fraudulent, defamatory, libelous or invasive of the privacy or publicity rights of others.
- Upload, post, publish, transmit, reproduce or distribute through the website any material that contains advertising solicitations, bulk unsolicited emails or spam, chain letters, pyramid opportunities or offers for the sale of goods or services.
- Upload, post, publish, transmit, reproduce or distribute through the website, or place any links on the website to, any material that is vulgar, obscene, profane, hateful, sexually explicit or otherwise objectionable.
- Alter, interfere with or disrupt the content or functioning of the website or the Company’s service, including but not limited to uploading, posting or transmitting any material that (a) contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that damage, interfere with, capture, intercept or expropriate the website or any data contained therein; or (b) disproportionately burdens the operation of the website.
- Use the MyMeter website to gain unauthorized entry or access to other computer systems or networks.
- “Mirror” the website or any of its content on any other server without the express prior written permission of the Company.
- Impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity, forge headers, or otherwise manipulate identifiers to disguise the origin of any content that you post or otherwise transmit to us via MyMeter.
- Upload, post, publish, transmit, reproduce or distribute through the website any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law, regulation or government order.
The website and any content, information, software, functions and applets provided on or through the website are made available on an “as is” and “as available” basis. The Company does not warrant that the website or any content or service provided in connection with the site will be timely, secure, uninterrupted or error-free, or that defects in the website or in any content or service provided on or through the website will be corrected.
The Company will not be responsible for errors, omissions, interruptions, deletions, defects or delays in the operation or transmission of the MyMeter website or any services or related content, for communication line failures, or for computer viruses associated with the operation of the website. The Company makes no warranty regarding any information made available through or on the MyMeter website.
THE COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE WEBSITE, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.
Enrollment and Registration for MyMeter access
MyMeter offers our customers a variety of functions and services. Many of the services use personal and customer account information. To protect your privacy, we require that you establish a MyMeter profile. The profile requires the following:
- Utility customer billing name
- Utility customer account number
- Personal/business email
- Created password
We reserve the unqualified right to:
- Accept or decline an application to register for online access.
- Terminate any online profile.
- Discontinue the provision of any service related to such an online profile.
When registering for online access, you will either designate or receive a username and password that you can use to establish your identity when you sign in for and use certain services. You agree:
- To provide accurate and complete information when registering for online access.
- To update your information as necessary so that it remains accurate and complete.
- Not to impersonate any other person, operate under an alias or otherwise conceal your identity.
The right to use the services and functions of a registered account profile on the MyMeter website is limited to you as the party enrolling and those authorized persons to whom you give your password. You are responsible for safeguarding your username and password and agree to hold the Company harmless from any claims resulting from improper use of your password. You agree to be responsible for all acts or omissions with respect to access to or use of a registered account profile by any person using your password. Please contact the Company immediately if you believe that the security of your username or password has been compromised.
Information collected from you on the website (including information about your online profile and customer account) is subject to our Privacy Policy.
Password
We respect your privacy and maintain your MyMeter password as confidential. You have sole responsibility for the security of your password, and you are solely responsible for notifying us if your password is lost or stolen. The Company is not liable for any actions, claims, costs, damages or expenses arising from a lost, misplaced or stolen password. If you have forgotten your password or want to change your password for any reason, you may reset your password online.
Unauthorized use includes accessing any account without the permission of the customer of record where we are not in receipt of that permission. Businesses hired by customers to review energy accounts online are assumed authorized users when added as an “additional user” or if sign-in credentials have been shared.
When you give someone your email and MyMeter password, you are authorizing that person to obtain MyMeter account information and/or make changes to your MyMeter account. You are responsible for all account activity that person performs while using your email and password. For your protection, sign off after every MyMeter session and close your browser to ensure confidentiality.
Cancellation and termination of MyMeter account
You may terminate your MyMeter account at any time.
External links and content
As a service to you and for your convenience, MyMeter may include links to websites operated by third parties. By providing links to third-party websites, we are not endorsing or sponsoring such third parties or their websites. You agree that we are not responsible for the availability of, or content on, any websites operated by third parties that may be accessible through or linked to our website.
Service level agreement
We cannot guarantee that online services offered through MyMeter will be available at all times. If services are available, we cannot guarantee that online services will be available without delay or limitations.
User conduct
You agree not to use our MyMeter tool on this website, the content, or information delivered through the MyMeter website in any way that would: (a) infringe any third-party copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy; (b) be fraudulent or involve the sale of counterfeit or stolen items, including but not limited to use of our website to impersonate another person or entity; (c) violate any law, statute, ordinance or regulation (including and without limitation to those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (d) be false, misleading or inaccurate; (e) create liability for us or our affiliates or cause us to lose (in whole or in part) the services of our third-party provider; (f) be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (g) potentially be perceived as being obscene or pornographic or containing child pornography, or racially, ethnically or otherwise objectionable; (h) interfere with or disrupt computer networks connected to our website; (i) interfere with or disrupt the use of our website by any other user; (j) access the information and content programmatically by macro or other automated means; or (k) use our website in such a manner as to gain unauthorized entry or access to the computer systems.
Copyright and trademarks
Except for the MyMeter logo, a registered trademark and copyright of VertexOne, all trademarks, service marks, logos, graphics, page headers, button icons, scripts, domain names, URLs and other identifiers (“trademarks”) used and displayed on the website are registered and unregistered trademarks of the Company. You may not use any meta tags or any other “hidden text” using the company’s name or trademarks without the express prior written permission of the Company.
Settings/notifications/alerts
Users are responsible for opting into and updating/maintaining all settings and authorized MyMeter alerts. Any user changes and updates may be delayed up to 24 hours before taking effect.
Notice of messaging rates
If you agree to receive energy usage threshold alerts via text messages (mobile), you are responsible for any applicable costs and fees from your service provider.
Energy consumption, demand data and energy usage threshold alerts
Energy consumption, demand data and energy usage threshold alerts are not real-time energy usage with data presentment delayed, and data may include estimated or edited data. This energy consumption and demand data is for informational purposes only. Energy consumption and demand data DOES NOT represent an official bill and the data presented on the MyMeter website cannot be used for billing or payment purposes.
SSL and encryption
The process of signing in that requires usernames, passwords or any personal information you enter in fields or forms is secured using an industry standard security technology known as Secure Sockets Layer (SSL). By using SSL, we attempt to safeguard the confidentiality of your username, password and other personal information. For SSL to work, your browser must be capable of supporting SSL; check with your browser manufacturer for details.
Encryption is the process of converting information into a more secure format for transmission. The plain text is converted to scrambled code while being transmitted, and then decrypted back to plain text at the receiving end of the transmission.
Limitation of liability and, hold harmless
These terms and conditions do not supersede, modify or in any way mitigate your obligation to be bound by and comply with all applicable tariffs, rules or regulations related to your service. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE MYMYETER TOOL OR ANY SERVICE PROVIDED THEREUNDER, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF ACCURACY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. THE COMPANY ASSUMES NO RESPONSIBILITY WITH RESPECT TO ANY USE OF THE MYMETER TOOL OR ANY SERVICE PROVIDED THEREUNDER. THE COMPANY, ITS AFFILIATES OR SUBSIDIARIES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS OR ASSIGNS, WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OR FOR THE LOSS OF PROFIT, REVENUE OR DATA THAT ARISES FROM OR IS RELATED TO MYMETER.
This agreement shall be construed under the laws of Wisconsin. The Company reserves the right to change any terms and conditions of the MyMeter tool at any time. The Company may update or change these terms and conditions from time to time. Updates or changes to the terms and conditions will automatically be effective when posted on this site, and you should periodically visit this page to review the current terms and conditions for MyMeter, by which you are bound. Your continued use of this site after any changes in these terms and conditions shall constitute your consent to these changes.
The Company reserves the right to change, modify or discontinue, temporarily or permanently, the site or any portion thereof, including any and all content contained on the site, at any time without notice. You agree that the Company shall not be liable to you or to any third party for any modification, suspension or discontinuance of the site or any portion thereof.
Privacy Policy
The Company is concerned about preventing unauthorized disclosure of customer information. We understand the importance you place on the privacy and security of information that personally identifies you or your account. We refer to this information as “personal information.” We want you to know what personal information we collect and how we use it. We have therefore adopted the following Privacy Policy to explain our commitment to your privacy. If you have any questions about our policy after reading it, please contact us.
By using the website, you agree to be bound by this Privacy Policy. Please check this policy frequently, as we may amend it from time to time to reflect changes in our services and our policies relating to customer information. Amendments will become effective at the time they are posted on our website. We will not provide notice of changes in this Privacy Policy.
Register for access
The Company will protect all information that you provide us on the website, as set forth below:
- The personal information you provide us enables you to access self-service options offered on our website. To better serve you, we may use your email address to contact you in response to inquiries, or provide you with energy-related information. This information will be accessible to anyone who has access to your email.
- Other than as set forth herein, the Company will not disclose your personal information to third parties without your written consent (which may be obtained electronically, such as by email), unless we reasonably believe that the disclosure is essential to the conduct of Company business, including but not limited to where such disclosure is necessary to (a) comply with the law, legal process or our regulators, (b) enable Company employees or consultants to provide service to you and to otherwise perform their duties, (c) comply with interchange functions, or (d) resolve customer disputes or inquiries. We do not provide your personal information to third parties for the purpose of telemarketing, email or direct-mail solicitation.
- You should protect the confidentiality of your username and password. You are responsible for all activity on the website accessed by your username and password. Access by the Company’s employees or consultants to any personal information you provide is limited to only that necessary to provide the business service offered and to otherwise allow such employees or consultants to perform their duties.
The Company tries to ensure that the account information we maintain about you is accurate, current and complete. If you discover that your account information is incorrect, not current or incomplete, you should update your MyMeter profile.
Once you have signed in using your profile, any account information that you enter or that is displayed in your browser window is secured using an industry standard security technology known as Secure Socket Layer (“SSL”). By using SSL, we attempt to safeguard the confidentiality of your personal information. Your browser must be capable of supporting SSL; please check with your browser manufacturer for details.
Visitor information
The Company collects information about website use, such as the number of site visitors and users who select certain links or services. For some applications, the Company links usage information with the particular customer visiting the website. The Company uses industry standard software to create summary statistics of the usage data The Company collects, which may then be used to highlight what our visitors find interesting, to improve our website design specifications, to identify system performance issues, and for other internal purposes.
Our use of your IP address
An Internet Protocol (“IP”) address is a number that is automatically assigned to your computer every time you browse the internet. When you visit the MyMeter website, our servers log your current IP address. We may use your IP address to help diagnose problems with our servers and to administer our website. Data gathered from logging your IP address is not tied to your personal information and is not used to identify you.
Our use of cookies
Cookies are small text files placed on a computer’s hard drive by webpage servers. When you visit the MyMeter website, our server may create “session” cookies, making it more convenient for you to use the site by verifying when you travel from page to page that you have signed up with our online services.
The website may use cookies and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches.
Links to other sites
While browsing the website, you may encounter hypertext links to other websites operated by third parties. These other websites may send their own cookies to you, log your IP address, and otherwise collect data or solicit personal information.
We do not control and are not responsible for what third parties do in connection with their websites, or how they handle your personal information. Exercise caution and consult the privacy policies posted on such websites for further information.
If you have any questions about this policy, please contact us.
